FAQs
🛒 Orders
Q: How can I place an order on TechZ9?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely. Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or canceled within a short time after placement. Please contact us immediately at support@techz9.com with your order number. Once an order is processed or shipped, it cannot be modified.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders.
Q: How long does shipping take?
A: Orders are typically delivered within 6-8 business days, excluding weekends and public holidays. Shipping is processed Monday to Friday.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.
💳 Payments
Q: What payment methods do you accept?
A: We accept secure online payments including credit/debit cards and other available payment methods shown at checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure and encrypted payment gateways to ensure your information is protected.
🔄 Returns & Refunds
Q: Do you accept returns?
A: Yes, we accept returns according to our Refund Policy. Products must be unused, in original condition, and returned within the allowed timeframe.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 5–7 business days to the original payment method.
📦 Products
Q: Are your products brand new and authentic?
A: Yes. All products sold on TechZ9 are 100% brand new and authentic.
Q: Do product images match the actual product?
A: We try our best to display accurate images. However, slight variations may occur due to screen settings or lighting.
🛠️ Technical Support
Q: Can I get help choosing the right product?
A: Absolutely! If you need assistance selecting a product, feel free to contact us at support@techz9.com.
Q: Do products come with a warranty?
A: Warranty availability depends on the product. Please check the product description or contact us for details.
📞 Contact & Support
Q: How can I contact TechZ9?
A: You can reach us via email at support@techz9.com. Our support team responds within 24–48 business hours, Monday to Friday.
Q: What are your customer support hours?
A: Monday to Friday, 10:00 AM – 6:00 PM. Closed on weekends and public holidays.